Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. This means NO makeup stains, NO deodorant stains, NO pet hair (no matter how much we love puppies there is a zero pet hair policy in effect) Do NOT wash or wear any items before returning, they must be in their original packaging and condition. 

To start a return, you can contact us at uttermayhemclothingcompany@gmail.com. Please note that you will cover the cost of the shipping to return the item. No C.O.D.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at uttermayhemclothingcompany@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). This also includes lingerie, panties, bathing suits, and underwear of any kind. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
NO REFUNDS on anything except manufacturer defect. You don't like the color blue of the blue shirt you ordered??? That is not a refund. That is an exchange, shipping cost at your expense. Manufacturer Defects are often deemed defective by the manufacturer themselves. We are the retailer, not the manufacturer. IF you have a defective item that has too be seen by the manufacturer, we will help you as best we can with the manufacturers requirements and process as well. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at uttermayhemclothingcompany@gmail.com.